Privacy Policy

James Hawkins Music (“We”) are committed to protecting and respecting your privacy.

This privacy policy (together with our Cookies Policy) sets out the basis on which any personal data we collect from you, or that you provide to us, and will be processed by us. Please see below what data we use about you and why. Although, we are a small business we have big intentions in terms of transparency and value exchange regarding your data and how we use it. By visiting our website (https://jameshawkins.music) (the “Service”) you are accepting and consenting to the practices described in this policy. For the purpose of UK GDPR, the data controller is Cheryl Gilliver of Chocolate Box Studios Ltd trading as James Hawkins Music, 112 Durlston Road, Kingston Upon Thames, London KT2 5RU, United Kingdom. Our contact email is studio@jameshawkins.music and telephone 020 8058 1987.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

1. What data do we collect?

Depending upon your use of our website, you may give us information about you by filling in forms, subscribing to our newsletter, downloading information, participating in social media functions, taking part in a survey or reporting a problem with our site. We may collect some or all of the following personal and non-personal data (please also see section 13 on Our use of Cookies and similar technologies and Our Cookie Policy:

1.1 name;
1.2 contact information such as email addresses and telephone numbers;
1.3 IP address;
1.4 web browser type and version;
1.5 operating system;
1.6 a list of URLs starting with a referring site and your activity on Our Site;
1.7 comments, or reviews or correspondence submitted via our website.

2. How do we use your information?

2.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the UK GDPR at all times. For more details on security see section 7, below.
2.2 Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:

2.2.1 Providing and managing your access to Our Site;
2.2.2 Supplying Our services to you (please note that We require your personal data in order to respond to requests for our services and online resources);
2.2.3 Replying to emails from you;
2.2.4 Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by emailing us at studio@jameshawkins.music or by unsubscribing at the foot of emails;
2.2.5 Market research;
2.2.6 Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;

2.3 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email with information, news and offers on Our services. We will not, however, send you any spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the UK GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
2.4 You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
2.5 We retain your personal information as long as it is necessary to provide the service requested by our customers, or for as long as consent is granted, unless otherwise prohibited by law. In addition, if such information is relevant, we retain it for the period required by applicable UK tax law (currently 6 years).

3. How and Where Do We Store Your Data?

3.1 We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
3.2 Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using Our Site and submitting information to Us. If We do store data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under GDPR as it forms parts of the United Kingdom domestic law by virtue of Section 3 of the European Union (Withdrawal) Act 2018 (“UK GDPR”) including:

3.2.1 Ensuring that our partners are UK GDPR compliant.

3.3 Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
3.4 Steps We take to secure and protect your data include:

3.4.1 Data stored on our website is protected by a firewall and security software.
3.4.2 Back ups of our website are stored securely in a UK GDPR compliant way.
3.4.3 SSL/TLS encryption of all data transmitted via our website.

4. Third Party Data Processors

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

Email Service Provider (Mailing list)

When visitors sign up to our mailing list, they agree to receive occasional emails from us about our services. If you sign up to our mailing list, we will collect your name and email address, and your data will be processed on behalf of us by Mailchimp, in order for us to send emails to you and monitor email performance. More information on Mailchimp’s data processing policy can be found here. You can adjust your Cookie Settings to refuse this content embedded on our website. Cookie Settings.

Website analytics

We collect anonymised website statistics using Google Analytics to measure the traffic and usage of our website. For more information on how Google’s third-party cookies operate and handle your data, see: Google Privacy Policy.

Accounting software

We use Freeagent to manage our customer and supplier contacts in order to process invoices and bills, see: Freeagent Privacy Policy.

Embedded content from other websites

Page on this site may include embedded content from YouTube, Spotify, Soundcloud, Instagram, X and Facebook (e.g. embedded videos, images, posts, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Facebook and YouTube, for example, will retain your information for as long as you have an account.

5. Do we share your data?

5.1 Subject to section 5.2, We will not share any of your data with any third parties for any purposes.
5.2 In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.

Note: If you request a password reset, your IP address will be included in the reset email. All emails sent via the website are encrypted via SSL/TLS.

6. What happens if our organisation changes hands?

6.1 We may, from time to time, expand or reduce Our organisation and this may involve the sale and/or the transfer of control of all or part of Our organisation. Any personal data that you have provided will, where it is relevant to any part of Our organisation that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
6.2 In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

7. How can you control your data?

7.1 When you submit personal data via Our Site, you will be given options to restrict Our use of your data. In particular, We will give you controls on Our use of your data for direct marketing purposes (including the ability to opt-out of cookies or opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details).

8. Your right to withhold information

8.1 You may access Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
8.2 You may restrict Our use of Cookies. For more information, see section 13 and Our Cookie Policy.

9. How can you access your data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held Under the UK GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at studio@jameshawkins.music, or using the contact details below in section 11.

10. Our Use of Cookies

Our Site places and accesses certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site. In addition, Our Site uses analytics services provided by Google Analytics, and content provided by YouTube and other social media websites, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site. For more details, please refer to Our Cookie Policy.

11. Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at studio@jameshawkins.music. You can also write to us:

James Hawkins Music, 112 Durlston Road, Kingston Upon Thames, KT2 5RU, United Kingdom.

Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 9, above).